Shipping & Returns

SHIPPING

Free Express Shipping with no minimum orders.
Shipping for international orders is currently unavailable.   We are currently working to find a more cost effective solution to international orders.
We will only ship orders Monday - Thursday so that your package is not sitting in a depot over the weekend.

DELIVERY

If your package is under 5kg cubic weight, it will be sent via Australia Express Post, which is the fastest delivery service.  
Any order over 5kg cubic weight it will be sent with Toll and left at the door if no-one is available to receive them. If you specifically require that this does not take place, please choose the Australia Post option.
If you are not home during business hours, a good alternative to ensure you receive your parcel promptly is to arrange it to be sent to your work address.
If your address is a PO Box or in the Northern Territory, your package will be sent via Australia Post.

CHOCOLATE ORDERS

All orders are shipped between Monday - Thursday.  If Chocolate is ordered closer to the weekend, we will ship it on the following Monday, unless we can guarantee it will be received before the weekend.  
We do not want the chocolate to be sitting in a depot over a weekend.
We pack all chocolate orders with gel ice between October - April.  The ice does last for up to 40 hours and we have experimented with this and so far the chocolate has always arrived in perfect condition.

REFUNDS
We will give a full unconditional refund on the price of any product purchased (exclusive of postage) when the product is returned to us.
Maree Wilkinson handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return.
If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased.
Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment.
Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of Maree Wilkinson.

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